FAQs

WHEN WE GIVE YOU OUR OLD STOVE WHAT HAPPENS TO IT?
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‌When we receive a stove we assess it's operation and structure. If it does not have rust in the oven or surface imperfections then we will have it repaired.  
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‌HOW IS THE STOVE RECYCLED?
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‌If the stove is unable to be repaired we will dismantle it and recycle the materials. Very little of a stove cannot be recycled.
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‌WHAT IS THE PAYMENT METHOD?
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‌We accept payment via internet banking. After a stove has been agreed upon, we will email you a tax invoice. Payment period is to be made 7 days after installation or before. We accept WINZ quotes.
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‌WHAT IS THE WARRANTY PERIOD?
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‌We offer a 6 month repair and parts warranty. All our stoves are merticulously checked for electrical faults and undergo a 30 point electrical check including checking each electrical components and wiring to ensure that they are in good condition. Any parts that are not working or are underperforming are replaced.
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‌WHAT IS THE CONDITION OF THE STOVE?
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‌All our stoves we sell are in very good condition and are throughly cleaned to a high standard. We take pride in ensuring the stoves we install are refurbished as close to factory standard. 
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‌WHAT IS INCLUDED IN THE PRICE?
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‌The price includes installation to existing and compliant wiring.  Most wiring is compliant. The cost also includes removal of the existing stove. Delivery to Wellington, Lower Hutt or Porirua is included in the price. An additional charge of $40 is charged for properties outside these areas and a $90 charge will be added to stoves installed into the Kapiti region up to Waikanae. GST is included in our stove price. If you were to purchase a new stove from a large retailer they will add GST to the advertised price and there is an additional charge of approximately $230.00 to install the stove and remove your existing stove.  
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‌CAN WE VIEW A STOVE BEFORE PURCHASING IT?
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‌Our customers are welcome to view stoves prior to purchasing it at our workshop at 7 Bute Street, Te Aro, Wellington CBD. Bute Street is a small street off the one way Vivian Street next to the Z petrol station. It is best to phone us on 0277868848 to arrange a viewing and to ensure one of the team will be available to meet you. 
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‌ARE ALL THE STOVES LISTED IN THE SHOP ON THE WEBSITE AVAILABLE?
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‌We list stoves elsewhere and therefore, not all of the stoves listed on the store page are available. We usually have a stove that we can prepare for you in stock to meet your requirements and usually we can provide this within a week. 
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‌IS IT BEST TO PURCHASE A QUALITY REFURBISHED STOVE OR A LOW COST NEW STOVE?
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‌Purchasing a quality refurbished stove versus a new low cost stove:  There are allot of low cost stoves available on the market to purchase. Be mindful when purchasing these stoves as the quality of the metals is poor and they are susceptible to rust and often sourcing parts is problematic and/or are not available and/or repairs to the stove are too expensive to be repaired. We are scrapping stoves that are beyond repair that are only 1-3 years old because the stove has deteriorated in most cases the hob elements have rusted out.  ‌
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